Acquiring a customer is 6 to 7 times more costly than retaining one. This report from Merchant Warehouse brings up some key features and options business owners should stick to in order to attract more customers from the competition and facilitate retention and sales looping.

6 out of 10 people are directly or indirectly influenced during their purchase decision after participating in a survey conducted by a brand. This report from Sample Survey spotlights the impact of consumer surveys on both brands and consumers.

Some quick figures to realize the effect of smartphone Apps on customer loyalty.

You should reckon with these 7 creatures when setting your ecommerce strategy.

Don’t break my heart! Show your customers the love they need through real customer service and wai for the best to come.

Do you think you can estimate your facebook fans value? Be cautious, you have to consider 6 equations and the way they corralate with your brand.

Ride through the path and meet 8 significant tips for an online marketing strategy commited to customer trust.

Customers want more! Are you ready to offer exceptional customer service rather than bootlicking? Read and learn from these essentials to get most sought after while improving your company’s image.

Are you familiar with ORM? Consorte Marketing instructs online marketers on how to monitor their brand image and inhibit false or negative information.

Lead to revenue management is about designing a company’s marketing and sales program focused on its impact on revenue. Learn about the whole framework.

The modern business context has nurtured empowered customers having great expectations from the companies. Customer service today is rather a matter of total quality than a worry of response speed. See how social media are involving.