Self Service Support Trend

Reportedly even more customers show their preference for participating in the troubleshooting process and resolving any issues on their own as long as the essential customer support tools are provided. The self-service support trend eases companies from the saddling with high customer support operational costs. Let’s see some facts.

Customer Service Experience Factor

First impression is vital both in personal and business communication. But to what extent does good or bad customer service affects future customer behavior.

e Commerce Kickstart

Comprehensive guide for business owners who want to take the leap to online trading and need to get an idea of the e-commerce development framework and possible pitfalls involved.

Marketing Automation Benefits

An overview of the advantages that result from utilizing automated processes when setting up internet marketing campaigns or schemes. Timing and relevancy improve customer experience, increase engagement rates and dirve more sales.

Customer Experience Best Practices

Overview of customer experience management (CXM) workframe as a sum-up of past year’s acquired experience according to CMS Wire. Offering meaningful customer experience requires integration of several platforms with traditional business opertations. Have a look.

Social Media Customer Support

Leveraging social media networks for customer support is of substantial value, while linining with customers’ wants and needs is the key approach for companies that want to pave the path for business development in the “cruel” social interwebs.

Technologies in Customer Service

New online media and technologies offer customers the chance to directly interact with brands and can decisively affect their buying decisions. Businesses need to lean on the utilization of these technologies to secure competitive customer service and empower brand communication.

Conversion Rate Optimization 2012

Econsultancy offers a review on the current state of retail conversion rate landscape among the markets and highlights the effectiveness of various methods and technicalities involved with a conversion improvement model.

Customer Service With Twitter

With more than 500KK users on twitter it’s quite sure that you find many of your customers there to twitt around their worries and queries. Using twitter instant messaging serivce to provide quick, engaging and valuable support to your customers you build a positive brand image and cut down costs. See how it works.

Weird Customer Queries

Really funny! Read it now. A controversy between front desk realism and silliness and patronized customer service for the sake of CRM and brand communication policy.

Customer Satisfaction

Customers want more! Are you ready to offer exceptional customer service rather than bootlicking? Read and learn from these essentials to get most sought after while improving your company’s image.

Decrease Exit Rate

KissMetrics underlines 8 pillars of web design and content structure that you should consider if you struggle against high bounce or exit rates on your website. Easy tips to get your visitors on your “doorstep” and increase the chances of walking in.

Social Media & Online Shopping

6500 US conusmers were surveyed about how they use mobile devices and social media from product research to purchase decision and in-store experience.


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