Customer Service Experience Factor

First impression is vital both in personal and business communication. But to what extent does good or bad customer service affects future customer behavior.

Social Media Virality 101

There’s not a magic formula for success in social media communication. However, here you will find some generic yet tried and true guidelines for how to make your content shareable and better resonate with your audience.

Purchase Decision Factors

Find out what urges people either to head to the cashier’s desk or to click the check out button. Reaching a purchase decision is not incidental.

Brand Advocate Profiles

Get to know 6 basic advocate personas that speak your brand across the social networks and amplify your message and reputation.

Social Media Marketing Value

The ROI of social media marketing has raised great concern in marketers’ circles after the last years of tested experience. There are voices declaring that traditional metrics are not a strict part of the evaluation process. Explore the current trends and thoughts that came out from recent surveys.

Customer Satisfaction

Customers want more! Are you ready to offer exceptional customer service rather than bootlicking? Read and learn from these essentials to get most sought after while improving your company’s image.

Believe in Brands

On this report you will learn what are the best tactics for brand communication that will build trust and relevancy among customers and finally sales for your company

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