Social Media Complainers

Do you know how to respond to publicly expressed complaints via social media so that you whitewash or assert a brand’s image? University of Florida recently profiled the following 5 basic social complainers personas and “Pardot” put them on “paper”.

Customer Service Experience Factor

First impression is vital both in personal and business communication. But to what extent does good or bad customer service affects future customer behavior.

Boost Social Media Presence

People from Vertical Measures give some tips on how a business can utilize major social networks for lead generation, product reviews, customer service and brand awareness to better consolidate its social media presence.

Social Media Customer Support

Leveraging social media networks for customer support is of substantial value, while linining with customers’ wants and needs is the key approach for companies that want to pave the path for business development in the “cruel” social interwebs.

Customer Love and Customer Service

Don’t break my heart! Show your customers the love they need through real customer service and wai for the best to come.

Technologies in Customer Service

New online media and technologies offer customers the chance to directly interact with brands and can decisively affect their buying decisions. Businesses need to lean on the utilization of these technologies to secure competitive customer service and empower brand communication.

Consumers Marketers Gap

What the customers say what the marketers think. This report brings to light the communication gap between the two sides of market. The majority of the marketers feel they know what their cistomers want while just 1/3 of them have listened what they say. Hello!!!! Do you read me?

Customer Service With Twitter

With more than 500KK users on twitter it’s quite sure that you find many of your customers there to twitt around their worries and queries. Using twitter instant messaging serivce to provide quick, engaging and valuable support to your customers you build a positive brand image and cut down costs. See how it works.

Weird Customer Queries

Really funny! Read it now. A controversy between front desk realism and silliness and patronized customer service for the sake of CRM and brand communication policy.

Customer Satisfaction

Customers want more! Are you ready to offer exceptional customer service rather than bootlicking? Read and learn from these essentials to get most sought after while improving your company’s image.

Social Customer Service

The modern business context has nurtured empowered customers having great expectations from the companies. Customer service today is rather a matter of total quality than a worry of response speed. See how social media are involving.

Brand Ambassadors Vs Disengaged Employees

Motivating your employees to spontaneously act as brand embassadors will contribute both to market value and productivity improvements. All you need as a manager is empathy and communication skills.

Amazon is cheap and ...

Amazon is the number one retailer worldwide. The online sales “Giant” founded by Jeff Bezos promises the lowest price and keeps remarkably thriving showing impressive figures. Is all that buzz at no cost?

Mobile Analytics Jun09

Mobile Analytics

Every day businesses are learning more about how mobile technology can increase their productivity. Shoudn’t you do the same?

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