Self Service Support Trend

Reportedly even more customers show their preference for participating in the troubleshooting process and resolving any issues on their own as long as the essential customer support tools are provided. The self-service support trend eases companies from the saddling with high customer support operational costs. Let’s see some facts.

Customer Service Experience Factor

First impression is vital both in personal and business communication. But to what extent does good or bad customer service affects future customer behavior.

Importance of Site Speed

Speed is a great issue in our fast paced world. Site speed becomes a top priority issue in the eyes and heart of furious users surfing the interwebs. Poor performance is snipping traffic and conversions off of a website and predisposes negatively a visitor. Discover the monetary impact of slow page load timings. Time is money!

Social Media Customer Support

Leveraging social media networks for customer support is of substantial value, while linining with customers’ wants and needs is the key approach for companies that want to pave the path for business development in the “cruel” social interwebs.

Technologies in Customer Service

New online media and technologies offer customers the chance to directly interact with brands and can decisively affect their buying decisions. Businesses need to lean on the utilization of these technologies to secure competitive customer service and empower brand communication.

Conversion Rate Optimization 2012

Econsultancy offers a review on the current state of retail conversion rate landscape among the markets and highlights the effectiveness of various methods and technicalities involved with a conversion improvement model.

Customer Service With Twitter

With more than 500KK users on twitter it’s quite sure that you find many of your customers there to twitt around their worries and queries. Using twitter instant messaging serivce to provide quick, engaging and valuable support to your customers you build a positive brand image and cut down costs. See how it works.

Weird Customer Queries

Really funny! Read it now. A controversy between front desk realism and silliness and patronized customer service for the sake of CRM and brand communication policy.

Customer Satisfaction

Customers want more! Are you ready to offer exceptional customer service rather than bootlicking? Read and learn from these essentials to get most sought after while improving your company’s image.

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