Self Service Support Trend

Reportedly even more customers show their preference for participating in the troubleshooting process and resolving any issues on their own as long as the essential customer support tools are provided. The self-service support trend eases companies from the saddling with high customer support operational costs. Let’s see some facts.

VOIP for Business

This report examines the evident shift to VoiP services in the enterprise environment presenting the reasons that make VoiP more business-friendly that traditional landline.

VOIP vs Traditional Telephony

Analog or Digital, telephony services are integral part of our professional and personal life. This graph clarifies and compares the technology behind traditional PBX and VOIP phone systems and concludes with the benefits of the latter as the most advanced and cost effective solution to every scale.

Customer Experience Best Practices

Overview of customer experience management (CXM) workframe as a sum-up of past year’s acquired experience according to CMS Wire. Offering meaningful customer experience requires integration of several platforms with traditional business opertations. Have a look.

Weird Customer Queries

Really funny! Read it now. A controversy between front desk realism and silliness and patronized customer service for the sake of CRM and brand communication policy.

Customer Satisfaction

Customers want more! Are you ready to offer exceptional customer service rather than bootlicking? Read and learn from these essentials to get most sought after while improving your company’s image.

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